At Creatox Designs Private Limited, we strive to deliver high-quality creative and marketing services. This Refund & Cancellation Policy outlines the terms regarding payments, cancellations, and refunds for our services.
1. Project Initiation & Advance Payments
All projects require an advance payment (as mutually agreed) before work begins.
Advance payments are non-refundable, as they cover resource allocation, planning, and initial work.
2. Service Cancellations
Clients may request cancellation of services by providing written notice via email.
If cancellation is made before work has started, only the advance will be retained and no additional charges will apply.
If cancellation is made after project initiation, charges will be applicable for work completed up to the cancellation date.
3. Refund Policy
Refunds will not be provided for services already delivered, digital assets created, or campaigns executed.
In special cases (such as duplicate payment or billing errors), refunds may be processed after verification.
Ad spends (e.g., Meta Ads, Google Ads) are non-refundable, as they are directly billed by third-party platforms.
4. Delivery Timelines
Project timelines will be communicated in advance. Delays caused due to pending client approvals, content submissions, or unforeseen circumstances will not be eligible for refunds.
5. Modification & Revisions
Revisions will be provided as per the agreed scope in the proposal/contract.
Additional revisions or modifications beyond the scope will be chargeable and not covered under refunds.
6. Disputes
Any disputes related to cancellations or refunds must be raised within 7 working days of service delivery.
Disputes will be handled in accordance with Indian laws, under the jurisdiction of Kannur, Kerala courts.
7. Contact Us
For any queries related to cancellations or refunds, please contact:
Creatox Designs Private Limited
📧 Email: [email protected]
📞 Phone: +91 8086082888